How the voice of the customer became the currency at Fujitsu

Over five years Fujitsu’s Voice of the Customer program has become central to how the IT hardware and services giant operates.

Businesses talk a lot about customer-centricity but making it happen takes time, it’s hard work getting people to listen and act, and the process never ends. That’s the trajectory of the Voice of the Customer program at Fujitsu UK & Ireland,...

Not a subscriber?

Schedule your live demo with our team today