How Netflix enhances the customer experience

This event report breaks down how Netflix, the on-demand streaming service, enhances the customer experience.

How Netflix enhances the customer experience

Stephen Whiteside Warc

"Here's the dark, dirty secret about big data," Todd Yellin confided in his audience at South by Southwest (SXSW) 2015. "It is a mountain of excrement. With little pieces of gold buried in there."

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