How HSBC used a robot to build a retail banking brand

HSBC, the financial-services provider, used an innovative, customer-facing robot to drive various core metrics at its flagship branch in New York City.

HSBC, the financial-services giant, believes the future of retail banking is four feet tall, has two eyes, six laser sensors, and can tell shoppers about credit cards and checking accounts in 15 different languages.

Pepper – a robot created by SoftBank...

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