Chipotle’s recipe for adapting at speed to cultural moments and COVID-19

Chipotle, the fast-casual restaurant chain, has relied on a dynamic marketing culture as it adapts to the challenges of COVID-19 and broader societal shifts in the US.

Chipotle, the fast-casual restaurant chain, has spent the months since the outbreak of COVID-19 proving its credentials as an adaptive marketer that rapidly evolves with culture.

From drive-thru “Chipotlanes” that allow hungry diners to get their food...

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