Dear {Diary_Name}: A comparative study between humans versus chatbots on moderating online diaries

Details key takeaways from a research project by social media platform Facebook, that looks at how intelligent agents and robots could replace human researchers.

Introduction

The rise of conversational interfaces

In 2016, the monthly active users of the top four messaging apps (WhatsApp, WeChat, Facebook Messenger and Viber) surpassed active users of the top four social media platforms (Facebook, Instagram, Twi. Now, in 2019, companies view private messaging as the future for social platforms.

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