Email, chat lines, newsgroups

Email, chat lines, newsgroups, and forums are the new ways by which people increasingly interact. In this paper a methodology is presented to extract and measure the intangible elements of a relationship, as feelings and opinions, otherwise impossible to be detected, as appear in these interactions.

Email, Chatlines, Newsgroups

A continuous opinion surveys source thanks to text mining utilization

Alessandro ZanasiTEMIS SA (Text Mining Solutions)

THE CONOCO CASE

Vital Signs Monitor Concept

Conoco, Inc. has developed a 'Vital Signs Monitor', a tool for monitoring its intangible assets such as the corporate human energy level and health. The concept is to create 'probes' in order to assimilate data about various elements in an organization such as corporate culture, people practices, workforce motivation, level of innovation, knowledge sharing, customer satisfaction and business results. The first premise of the VSM concept is that the total of these...

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