Driving share-of-wallet through customer satisfaction and brand preference

This research examines the interaction between customer satisfaction and firm/brand preference and their moderating impact on share-of-wallet spending for a large financial institution and the fleet trucking industry.

Driving Share-Of-Wallet Through Customer Satisfaction And Brand Preference

Timothy L. Keiningham and Tiffany Perkins-Munn Marketing MetricsHeather Evans  Morgan StanleyTerry G. Vavra and John A. Theodore Marketing Metrics

Much has been written ...