Consumer-generated versus marketer-generated websites in consumer decision making
Fred Bronner and Robert de Hoog
Internet users are encouraged to rate and review all kinds of services and products. These kinds of reviews are described as eWOM (electronic word-of-mouth).
Consumer-generated versus marketer-generated websites in consumer decision making
Fred Bronner
University of Amsterdam
Robert de Hoog
University of Twente
Introduction: from WOM to eWOM, from opinion leaders to e-fluentials
The hypothesis that ideas flow...