Client and agency mental models in evaluating advertising

Much has been written about the working relationship of advertising agencies and their clients. This paper examines whether advertising agency and client managers use the same mental models to evaluate the creative execution of print advertisements.

Client And Agency Mental Models In Evaluating Advertising

Timothy Devinney, Grahame Dowling and Michael Collins University of New South Wales

It is commonly understood that both the process of arriving at a decision and its final outcome can be sources of conflict among the parties to a joint decision (Bazerman 1994). Thus it is important to understand how both these aspects of the advertising agencyclient relationship unfold, and whether they may lead to conflict between...

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