Beyond research: the case for intuitive response and CRM feedback

This paper discusses what emotions are really, and how we can structure these emotions before assessing how we can actually measure them.

Beyond research: the case for intuitive response and CRM feedback

Emmanuel VerhagenPsilogy, and faculty member of Vlekho (Flemish Business School), Belgium

Philip de WulfPsilogy, Belgium

INTRODUCTION

Studies have shown time and again that verbal cognition...

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