How to design a branded customer experience

This article considers best practices for not only providing consumers with products but with experiences that reflect the values, interests, and benefits of the brand in a way that is relevant and engaging.

How to design a branded customer experience

Stuart Crawford-Browne

Jump to:Definition | Where to Start | Essentials | Checklist | Case studies | Further reading

Marketing is changing as customers move from selecting brands that offer products and services to brands...

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