How can India’s brands leverage behavioural science to drive salience during the COVID-19 recovery phase?

Prerna Katyal

HCL Enterprise’s Prerna Katyal outlines how brands can leverage behavioural science concepts to predict and adapt to the changing consumer situation as markets move to a COVID-19 recovery phase.

Consumer sentiment
Health & well-being
Public health
Crisis management
India
Behavioural economics
Behavioural research
Brand trust
Strategy

Why it matters

The psychological impact of COVID-19 on consumer mindsets cannot be ignored and brands must have a deep understanding of the different phases at play. Here, behavioural science concepts can prove useful for mapping out an effective response...

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