Best in brief: Lean, mean business machine

Cynthia Karen Swank

Lean service management allows measurement of performance and productivity from the customer’s point of view.

best in brief

Harvard Business Review: Lean, mean, business machine

Cynthia Karen Swank

Douglas WestUniversity of Westminster

Specialised niche players offering lower premiums and faster handling for life insurance and annuities policies forced fullservice...

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