Attitude Toward the Site II: New Information

Two follow-up studies of scales that measure attitudes toward websites show that the scales remain reliable and robust across substantial changes in websites, respondents, and methods of administration.

Attitude Toward The Site II: New Information

Qimei ChenUniversity of HawaiiSandra J. Clifford General Mills andWilliam D. Wells University of Minnesota

 

In an earlier report1(Chen and Wells, 1999), we presented a reliable, easy-to-use, face-valid rating scale that measures attitudes toward internet communications. We also presented three content scales that account for most of the variance in overall evaluation. Because these scales were based on one set of websites and one set of raters, it seemed possible that they might not work as well in other rating situations. We report here on...

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