AT&T: The Right Choice campaign
Susan RislandOverview
Facing its first competition after half a century of monopolizing long-distance telephone service, American Telephone & Telegraph Company (AT&T) ran "The Right Choice" advertising campaign to urge consumers not to choose another phone company. The advertisements also helped establish a new brand identity for the firm, which had been forced to divest itself of seven large subsidiaries during the deregulation of the telecommunications industry. In the rush to enter the $40 billion market for long-distance service, numerous competing firms launched an advertising blitz in 1984. Because of its previous monopoly and the...