Six new retail formats for the post COVID-19 era

The COVID-19 pandemic has upended retail, and the post-pandemic era will see several new retail trends emerge.

Why it matters

As lockdown lifts, retailers will need to adapt to a world where strict health regulations and heightened consumer expectations will require adopting new retail formats.


  • Sanitation will be more visible: deep cleaning, high-tech air purifiers and protective clothing will become normal.
  • Alongside contactless payments, contactless design such as facial recognition and ‘shopping appointments’ will become commonplace, especially in new stores.
  • As health continues to be top of mind for people, brands will develop personalized concierge services to support the wellbeing of their customers.

As retailers throw open their doors to the public again, the future shopping...

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