How JD shored up its supply chain when facing COVID-19 in China

As the coronavirus takes its toll on economies and businesses across the globe, JD provided insights into how the e-commerce giant coped with the pandemic in China that other retailers and marketplaces can take notes from.

The outbreak of COVID-19 in China since January 2020 brought widespread challenges to businesses across the country. We had to face this head-on, guaranteeing regular order placement and timely delivery services across China's nearly 300 cities. The company has delivered 220 million products including 290,000 tons of rice, grains, meat and vegetables to its consumers during the outbreak.

The sudden outbreak of the virus presented key challenges for JD's supply chain to overcome:

• A sudden change in product demand resulting in a structural imbalance between supply and demand

• A smaller logistics team than usual due...

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