How to use existing channels to target customers

Andrew Greenyer, director of customer relationship solutions at Group 1 Software, argues that a revolution is taking place in the use of existing channels for advertising to existing customers (such as in-store, bills and statements, and customer service/contact centres).

How To Use Existing Channels To Target Customers

Andrew Greenyer Group 1 Software Europe Ltd.

According to research by Lowe [1], the Chinese are already bored with mass advertising. This is an exaggerated example of traditional brand advertising's gradual decline and the corresponding rise in direct marketing and responsive advertising. Most of the talk around this phase-change in the industry cites the success of sponsored search on Google or...

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