This article is part of a series of Spotlight China Focus: Marketers' Battle against the Epidemic. Click to go to the topic page to read more about it.
On April 8, Xu Lei, JD.com's new CEO, said: "JD.com has never spared no effort in the fight against the epidemic, and never settles accounts. It is also willing to use its best supply chain capabilities to efficiently support any cities in need. JD.com is ready to go. We will do our best to support Shanghai.” However, when consumers in Shanghai started placing orders on JD.com, they found that the delivery...