A segmentation of online and offline shoppers

The paper describes an in-depth segmentation analysis of online and offline shopper activity and explores the demographic and cybergraphic similarities and differences among the various segments.

A segmentation of online and offline shoppers

Understanding the increasingly complex consumer

Lori Iventosch–James Harris InteractiveKatie Lamont Harris Interactive andKyle Karnes Harris Interactive

SUMMARY OF KEY FINDINGS

  • As expected, the ratio of online to offline purchasers varied considerably across the vertical markets studied with Clothing, Health, Home and Toys having the largest proportion of Offline Only purchasers; Electronics and Gifts the largest proportion of Online and Offline purchasers; and Auctions, Books, Music, and Video the largest proportion of Online Only purchasers.
  • Key Driver analysis of online and offline spending behaviour yielded predictable results with internet...

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