A frictionless holiday shopping experience is still a work in progress

Online spending grew more than 32% in 2020, reaching a new record of nearly $189 billion, NBC News reports.

The pandemic turbocharged online shopping during the 2020 holiday season. Online spending grew more than 32 percent in 2020, reaching a new record of nearly $189 billion, NBC Newsreports. The spike may be attributable to an online shopper tactic known...