A comparison of response characteristics from web and telephone surveys

Increasingly, web surveys are being used to supplement telephone survey data and some predict internet methods will one day replace telephone interviews as the primary method for surveying general populations.
  

A Comparison Of Response Characteristics From Web And Telephone Surveys

Catherine A. Roster, Robert D. Rogers and Gerald Albaum University of New MexicoDarin Klein Microsoft Corporation

Introduction

A growing number of researchers regard ...