Early signs of how COVID-19 is altering CX expectations in China

A Forrester report examines how COVID-19 is altering customer expectations in China after the recent COVID-19 pandemic.

The COVID-19 crisis, which has shown us how tech can serve customers in novel ways, has seemingly strengthened the existing correlation between technology innovations with quality-of-life improvements in China.

During turbulent times in the pandemic, technology...

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