Future of payments

This article is part of a series of articles on the future of payments. Read more.

Need to know

  • Consumers are using mobile devices to check bank balances, apply for new credit cards, redeem rewards, pay for things in store, and to send money to family and friends.
  • The number of checking account customers who have accessed a bank account via a mobile phone increased from 24% in 2013 to 39% in 2018. As mobile account access has grown, so has the frequency of interactions, rising from an average of 7.4 times per month in 2013 to 9.8 in 2018.
  • Two-thirds of consumers with a smartphone say they use at least one type of mobile payment or digital wallet, up from 35% three years ago. Speed and convenience are the top factors behind adoption of mobile payments.

A “selfie” can now open a bank account.