How NPS can be more than just a recommendation

Net Promoter Score is used by many companies as a way of measuring their customer experience, but few make use of all the data collected.

Business and brands often trumpet good NPS scores, and why wouldn’t they when, as in the case of Colt Technology Services, they are an extraordinary 49 points above the sector benchmark (64 v 15).

That puts the “infrastructure company for digital transformation”...

Not a subscriber?

Schedule your live demo with our team today

WARC helps you to plan, create and deliver more effective marketing

  • Prove your case and back-up your idea

  • Get expert guidance on strategic challenges

  • Tackle current and emerging marketing themes

WARC consistently delivers valuable insights that help to make me look like an expert in front of my colleagues and clients.

Dasha Boryso
Strategy Partner, Fetch

You’re in good company

We work with 80% of Forbes' most valuable brands* and 80% of the world's top top-of-the-class agencies.

* Top 10 brands