Are you insured, Scarlett? 'I can't think about that right now … I'll think about that tomorrow': How MetLife imagined a new future for the insurance industry … and is delivering it today

This paper explains a research-led, three-pillar transformation that took place within the business of MetLife, the global insurance provider, to create a more customer-centric organisation.

Visionary change is a very disciplined business

This paper explains the visionary transformation introduced by MetLife to the way it does business. This approach recognised that visionary transformation does not result from an idea drifting mysterious that is then magically turned into concrete action. Visionary transformation follows a structured process that puts the power of strategic foresight in the of change. In this paper, we review the three key pillars of our

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