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19 May 2022
What Mars Petcare has learned about DTC
Direct to consumerCustomer centricity
Mars Petcare has taken five of its brands into the direct-to-consumer (DTC) space over the past two years and it’s been a steep learning curve.
Why it matters
DTC is more than just another sales channel. Get it right and you understand customers better and serve them better, leading to more valuable long-term one-to-one relationships. But also accept that DTC may not be right for your brand.