Over three years, pharmaceutical company GSK Consumer Healthcare has doubled the proportion of its media budget it spends on digital – but that’s only a window into what its digital transformation has entailed 

Why it matters

Digital transformation is about so much more than just what technology promises to do. Whoever is driving transformation needs to consider everything from people to processes to, crucially, performance and measurement.   

Takeaways  

• Often the people who can drive digital transformation are already in your organisation – although they can be helped by capability building and empowerment. 
• Tap into partnerships and draw on partners’...