Since the global disruption caused by the COVID-19 pandemic, video team calls are the new norm for many of us, and are likely to remain so. There is growing evidence that these meeting platforms can lead to potentially sub-optimal outcomes and decision-making.

Why it matters

The more monologue style of meeting, such as a status update meeting, generally runs smoothly because the ‘one voice at a time’ rule is easily facilitated. However, once meetings require any sort of collective participation, such as brainstorming, problem-solving, decision-making or team building, the needs of the meeting become more challenging to support on...