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UK Government backs blockchain initiative for digital advertising
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13 January 2022
UK Government backs blockchain initiative for digital advertising
Brand safety United Kingdom Blockchain

The UK Government, through its innovation agency, Innovate UK, has awarded a six-figure grant to TAG TrustNet to boost efforts to make the digital advertising market more accountable, responsible and efficient.

What is TAG TrustNet?

TAG TrustNet was launched in February 2021 after a twelve-month cross-industry pilot programme and industry consultation. It’s a first-of-its-kind initiative that uses blockchain technology, specifically Distributed Ledger Technology (DLT), to reconcile billions of advertising impressions in near real-time to improve transparency, accountability and efficiency.

Why it matters

TAG TrustNet is already one of the most advanced DLT innovation programmes across the UK economy. Innovate UK believes that it provides an exemplar for other sectors to learn from and follow and, ultimately, can drive export opportunities. 

Quote

“From increasing trust and transparency in digital advertising, to improving the buying and planning of programmatic media, to reducing operational costs, the benefits to the global industry are enormous” – Paul Bainsfair, director general, IPA.

Sourced from IPA

Featured
How digital brands grow
19 May 2022
How digital brands grow
Brand theories & ideas Brand growth Websites, online services, apps
How digital brands grow
19 May 2022
How digital brands grow
Brand theories & ideas Brand growth Websites, online services, apps

Digital brands grow in different ways to those suggested by established marketing theory: it’s time to review the current model and recognise these new driving factors, says creative network R/GA’s global chief strategy officer Tom Morton in a WARC Exclusive.

Why it matters

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Brand in action: How Lenovo sees the need for sustainability
25 May 2022
Brand in action: How Lenovo sees the need for sustainability
Brand purpose Corporate social responsibility Sustainability
Brand in action: How Lenovo sees the need for sustainability
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25 May 2022
Brand in action: How Lenovo sees the need for sustainability
Brand purpose Corporate social responsibility Sustainability

Lenovo is the world’s top PC brand and the electronics giant’s senior manager brand strategy WW marketing, Abhishek Shah, speaks to WARC about the importance of sustainability to its consumers, as well as for its marketing and products.

Key insights

  • Consumers have a high awareness of environmental issues, with high levels of purchase intent for a more sustainable product and the willingness to pay a premium for it.
  • India is a price-sensitive and feature-driven market but there are opportunities for brands to own the space by making green marketing core to their business and communication.
  • If marketers sensitise and create awareness of sustainability across their brands’ touchpoints, and if marketing strategy aligns with corporate strategy, customer success will follow.
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Ongoing lockdowns cut online sales in China
25 May 2022
Ongoing lockdowns cut online sales in China
Purchase behaviour E-commerce & mobile retail Greater China
Ongoing lockdowns cut online sales in China
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25 May 2022
Ongoing lockdowns cut online sales in China
Purchase behaviour E-commerce & mobile retail Greater China

Amid strict lockdowns as China seeks to keep coronavirus infections down to an absolute minimum, consumers are cutting even their e-commerce spending.

What’s driving it

Lockdowns have hit brands’ abilities to make, distribute, and deliver goods – a new piece in the South China Morning Post (which is owned by Alibaba) puts numbers to the trend.

Ultimately, consumers are wary of spending on non-essentials and luxury items. But by the same token, they are finding that they simply can’t spend money even if they wanted to. While this will look grim on e-commerce firms’ earnings calls, it doesn’t point to poor fundamentals.

The data

Sales of major brands on e-commerce platforms have plunged in April:

  • Uniqlo on Alibaba’s Tmall is down 33% year-on year.
  • Zara sales on the same platform are down 56%.
  • Lancome, the luxury brand, sees sales dip 33%.
  • Samsung has seen e-commerce sales drop 23%.
  • Bulgari sales are down more than 90%.
  • Hermes sales are down 53%.

Meanwhile total retail sales nationally have dropped 11% versus April 2021.

Sourced from SCMP

Drivers of attention differ for TV and online ads
25 May 2022
Drivers of attention differ for TV and online ads
Digital media planning & buying TV & Connected TV planning & buying Ad lengths & formats
Drivers of attention differ for TV and online ads
25 May 2022
Drivers of attention differ for TV and online ads
Digital media planning & buying TV & Connected TV planning & buying Ad lengths & formats

The main drivers of attention for television and online ads are distinct, and understanding the different factors at play for each channel could help marketers refine their strategies.

Such findings emerged from research by Dentsu, the agency holding company, at the Advertising Research Foundation’s (ARF) AUDIENCExSCIENCE 2022 conference.

Why it matters

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SEA sees strongest Ramadan retail sales boost in three years: survey
24 May 2022
SEA sees strongest Ramadan retail sales boost in three years: survey
Christmas & festivals Retail industry (general) Asia (general region)
SEA sees strongest Ramadan retail sales boost in three years: survey
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24 May 2022
SEA sees strongest Ramadan retail sales boost in three years: survey
Christmas & festivals Retail industry (general) Asia (general region)

As community measures and travel restrictions eased, and more consumers in Southeast Asia hosted larger gatherings or planned trips to celebrate the Ramadan festive period, 2022 saw retailers enjoying their biggest sales lift in two years, according to adtech company Criteo.

Why it matters

Strong consumer appetite offers more opportunities for brands and retailers to encourage spending during the festive period through more targeted and differentiated sales campaigns.

Key insights

  • This year’s 14% jump in retail sales compares with performance in the first two weeks of Ramadan each year, with 2020 as the baseline.
  • Sales were at their peak since the very beginning of Ramadan this year, specifically on the month’s double day – 4th April 2022.
  • In the region, this double date effect is most apparent in app sales (+76%), desktop sales (+36%) and mobile (+12%).
  • Online retail sales in the region surged 73% in early April 2022 compared with the first four weeks of March this year.
  • The top three product categories with sales surge on 5th May were health & beauty (+199%), furniture (+119%) and electronics (+107%).
  • Travel bookings were up 28% year-on-year in SEA in March 2022 as border restrictions continue to loosen in the region

Background

Technology company Criteo analysed data from over 200 retailers in SEA, including around 664 million transactions over the period detailed, and surveyed 11,161 respondents across nine countries – Australia, France, Germany, Italy, Japan, South Korea, Spain, the UK and the US – with organic data from its 815 travel partners in over 20 countries.

Idea to know: Stagflation
24 May 2022
Idea to know: Stagflation
Marketing in a recession
Idea to know: Stagflation
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24 May 2022
Idea to know: Stagflation
Marketing in a recession

The news is starting to mention a frightening economic term: stagflation – while marketers likely won’t have to grapple with the problem itself, it will be critical for the discipline to understand its effects.

Why it matters

The threat of stagflation is back in economies across the western world, with UK and US markets increasingly spooked. Bank of America Global Research finds that around 77% of investment fund managers are now expecting “below-trend growth and above-trend inflation” as the likeliest outcome for the next year.

The post-Covid economic recovery is stalling and, in some cases, dipping, at the same time as consumer prices are rising, mostly down to ongoing supply chain problems that have heavily restricted supply. Meanwhile, the price of oil, which has rocketed since Russia’s invasion of Ukraine in late February, has hit household spending on non-essential products.

A short explanation

The first time economists noticed such a phenomenon was during another oil crisis, this time an embargo on the sale of oil from Middle Eastern exporters against nations that had supported Israel during the Yom Kippur War during the 1970s. The effect on the economies involved was a surge in the price of oil, which triggered a period of high inflation that coincided with high unemployment, meaning that economic output declined or stagnated. 

Stagflation, otherwise known as recession-inflation, means a period of high inflation (i.e. rising prices) along with stagnation or decline in GDP, either through high unemployment or through stagnant GDP growth thanks to low productivity.

Both are contradictions in terms that spooked the economists that first observed the effect, as economic stagnation or unemployment shouldn’t, theoretically, lead to rises in prices.

A problem with no antidote

But the big trouble is that there is no definitive antidote for central banks to administer. In many ways, the tools they would use to combat inflation (raising interest rates) tend to raise unemployment while the tools to combat unemployment (fiscal stimulus or spending to boost growth) tend to spur inflation.

The problem is, therefore, very serious and difficult to solve without causing huge amounts of pain. In the 80s, inflation was brought to heel through extremely high interest rates (of around 20%), which triggered a recession and extensive unemployment. But external factors were also critical to ending stagflation, with the normalisation of oil prices coinciding with a normalisation in western economies.

Modern economists suggest a better path is to aim to raise productivity to spur more growth without causing inflation. Some even suggest that a way to fix the problem is to get people working less through four day work weeks or more public holidays, and spending more on sectors with lower-inflation such as culture and hospitality services and less on inflation-prone goods. 

What it means for marketing

These are big issues, far beyond most marketers’ (and even beyond most central bankers’) control but the big worry is that the perception of crisis, especially as companies start to worry about their profitability, causes firms to respond by cutting jobs.

At a time when fuel and therefore transportation costs remain high, a hit to employment means a hit to demand not only in high-inflation sectors like automobiles but across the economy. Ongoing problems with supply chains and the price of oil can’t be solved by cutting jobs alone.

This is a big issue, but it will eventually end as oil prices (hopefully) normalise or alternative sources of renewable energy are found or developed. Protecting the fundamentals of the business will be crucial for all brands in the meantime; investor jitters are a problem, but high unemployment is a far far bigger one.

Recessions are critical times for marketing where brands must adapt to reflect consumer necessities, as buyers need to be able to justify their purchases. Smart marketers also use them as opportunities to build brands more cheaply as competitors scale back their marketing to save money. Similarly, this is in many ways an oil crisis – it’s an obvious time for brands to press for sustainability, and to press for less reliance on oil across our societies at large.

Times of major economic trouble require collective solutions, which is a problem when our system values each individual and company looking out for themselves and their own profit. Marketers should care about pricing, not only to maximise profit but to keep customers onside at a time of fuel-induced poverty. For both humanitarian and macroeconomic reasons, brands should hope and strive for an end to Russian hostilities against Ukraine.

Sourced from the FT, Fox Business, New Statesman, WARC

Key tactics for success in connected TV advertising
24 May 2022
Key tactics for success in connected TV advertising
Data analysis TV & Connected TV effectiveness TV & Connected TV planning & buying
Key tactics for success in connected TV advertising
24 May 2022
Key tactics for success in connected TV advertising
Data analysis TV & Connected TV effectiveness TV & Connected TV planning & buying

Connected TV (CTV) is becoming popular with a wide spectrum of advertisers because it affords them the big-screen TV experience of linear with the added advantages of digital analytics and audience segment granularity, but brands won’t succeed in it without deploying some key tactics.

Why it matters

As brands both big and small invest in CTV, they need to learn how to best leverage its abilities when it comes to optimisation, targeting and measurement.

Takeaways

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Unilever’s marketing challenges in personal care
24 May 2022
Unilever’s marketing challenges in personal care
Health & well-being Toiletries & cosmetics (general) Brand management
Unilever’s marketing challenges in personal care
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24 May 2022
Unilever’s marketing challenges in personal care
Health & well-being Toiletries & cosmetics (general) Brand management

A shift in focus from hygiene to wellness, the need to address sustainability issues and the threat of strong local players are among the challenges outlined by Unilever's new Global Personal Care CMO.

Why it matters

Earlier this year, Unilever announced a re-organisation around five distinct business groups, one of which is Personal Care where Samir Singh took up the reins as global CMO at the start of this month. His assessment of the challenges he faces, given in an interview with Campaign Asia, and his response are indicative of how the broader market is likely to develop over the next couple of years.

Takeaways

  • Behaviours are not the same across all markets: some, such as the US, are returning to pre-COVID patterns; others, such as APAC, are sticking with the new habits of the past two years. 
  • Post-COVID, consumer focus is shifting from basic hand washing and sanitising to what Unilever calls “skinification” – taking specific facial care ingredients and adding them to general body care products.
  • Innovation will drive sustainability initiatives and these will filter down from premium brands while not adding to the price of everyday brands.
  • D2C brands are not as big a threat as strong local brands – especially in larger markets (think China, India, Indonesia) – that are able to compete on price, innovation, distribution and brand recall. 

Key quote

“I think going forward, what you will see is an evolution of the trends that started with hygiene, but will now get more into skin health, and actually evolve, finally, into wellness. And all three things will happen at the same time” – Samir Singh, CMO global personal care at Unilever.

Sourced from Campaign Asia [Image: Unilever]

Why you need to change your thinking about D&I
24 May 2022
Why you need to change your thinking about D&I
Diversity & portrayal in advertising Diverse hiring practices
Why you need to change your thinking about D&I
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24 May 2022
Why you need to change your thinking about D&I
Diversity & portrayal in advertising Diverse hiring practices

The advertising industry and its clients have generally responded positively to issues around diversity and inclusion and their approach is getting better, but, says Chris Kenna of Brand Advance – a company which connects brands with diverse audiences globally – it’s time to stop thinking about D&I separately and instead think in terms of “marketing done correctly”.

Why it matters

This echoes the arc of digital marketing, once seen as a speciality area and the province of particular agencies. As digital became more established, that view shifted to the point where it is now an integral – and huge – part of the marketing universe. Similarly with D&I, it shouldn’t sit separately from everyday processes: it’s simply about marketing to everyone.

Takeaways

Speaking during a session at Advertising Week Europe, Kenna’s advice included: 

  • Make sure every community is thought of equally, no matter their size.
  • Make sure there’s no keyword blocking that means potential consumers don’t get to see advertising (e.g. in black media).
  • Agencies can always partner if they don’t have staff from relevant communities.
  • Where such people do exist, it’s not their job to educate everyone else in the company about their community.
  • On platforms like TikTok, there is a huge amount of content created by people from minority communities that is an untapped resource for brands.

Key quote

“We can get rid of some of the fear, make more understanding in the world, just through telling stories, through clever creative. And if we get that right, then maybe we can have a better world” – Chris Kenna, founder of Brand Advance.

[Image: Getty Images]

Brits aren’t impressed by influencers
24 May 2022
Brits aren’t impressed by influencers
Influencers, KOLs Social media audiences United Kingdom
Brits aren’t impressed by influencers
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24 May 2022
Brits aren’t impressed by influencers
Influencers, KOLs Social media audiences United Kingdom

A majority of Brits are sceptical of the claims made for brands by social media influencers – and the more followers the influencer has, the more cynical they become.

Mega-influencers, especially, aren’t trusted

A survey* commissioned by Emplifi finds that: 

  • two in five (41%) Brits ‘never’ trust the products and services being promoted to them by influencers, particularly mega influencers with over one million followers; 
  • more than half do not trust that both mega influencers (57%) and micro influencers (51%) are transparent and declare all advertisements; 
  • more than half either ‘never’ (30%) or ‘rarely’ (21%) trust that mega influencers truly believe in the products or services they are promoting;
  • two in five ‘never’ (26%) or ‘rarely’ (16%) trust that micro-influencers believe in the products or services they are promoting; 
  • more than half (51%) do not think that mega-influencers with more than one million followers can understand or relate to the pressure of rising living costs;
  • just 7% of UK consumers place most value in influencers with an inspirational lifestyle.

Social spending is up, engagement is down

Research from Emplifi last month suggested that UK brands spent 101% more on social media ads (an average of £5,235) in Q1 2022 compared to the global average of £2,598. At the same time, social media engagement is down, with UK click-through rates declining by 15% YoY.

Why it matters

The latest research was undertaken with one eye on the upcoming new series of TV reality show Love Island (59% do not believe that the mega-influencers emerging from that programme will be authentic and trustworthy). It’s clear that brands need to be smarter in their choice of influencers if they are to make their spending more effective. Reach and buzz are less important factors than authenticity and empathy.

* 2,503 UK consumers were polled by Google Surveys to assess the impact of an increasingly saturated influencer market on consumer trust

Sourced from Emplifi [Image: Getty Images]

Corporate India and going green: Time to take a stand
23 May 2022
Corporate India and going green: Time to take a stand
Sustainability Environmental & social issues India
Corporate India and going green: Time to take a stand
23 May 2022
Corporate India and going green: Time to take a stand
Sustainability Environmental & social issues India

What is the business case for sustainability and how serious is corporate India about sustainability?

Why it matters

Consumers believe that brands should take responsibility for improving the world and they can be enablers for positive action by acting, not talking, and becoming big picture brands that promote the circular economy as opposed to take, make and dispose.

Takeaways

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Thirty-second ads are “optimal point” for audio
23 May 2022
Thirty-second ads are “optimal point” for audio
Radio & audio effectiveness Radio & audio planning & buying Ad lengths & formats
Thirty-second ads are “optimal point” for audio
23 May 2022
Thirty-second ads are “optimal point” for audio
Radio & audio effectiveness Radio & audio planning & buying Ad lengths & formats

Thirty-second audio ads seem to be the “optimal point” for holding attention and conveying information, a study by measurement firm Veritonic and media company Audacy has found.

Why it matters

Spot length is a vital consideration for creative and media strategies. Determining the most impactful duration of ads can thus assist brands in driving the maximum impact from their audio output.

The findings

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Paramount sees marketing benefits in content franchises
23 May 2022
Paramount sees marketing benefits in content franchises
Films & movies Brand management
Paramount sees marketing benefits in content franchises
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23 May 2022
Paramount sees marketing benefits in content franchises
Films & movies Brand management

Paramount, the media company rebranded from ViacomCBS earlier this year, believes its established content franchises are a major benefit with regards to the cost of marketing and attracting audiences.

Why it matters

One element of growing competition in the streaming industry is access to popular films and TV shows. This material is a draw for the existing fanbase, and also presents an opportunity to launch reboots, spinoffs and other content extensions.

Takeaways

  • Naveen Chopra, Paramount’s chief financial officer, noted that marketing is one of the “biggest lines” on the profit-and-loss sheet for media owners.

  • “A key question to ask in this area is, “What do you have to spend to acquire and retain customers?” he said at the MoffettNathanson Media & Communications Summit.
  • “Being a “traditional media company” that has a growing business in the streaming category is an advantage here, according to Chopra.
  • “We have a great stable of well known IP [and] big franchises that have built-in audiences,” he said.

Intellectual property has lasting value

  • Paramount’s content assets include everything from the movie “Top Gun” to kids’ TV show “Paw Patrol”, hit drama series “Yellowstone” and sci-fi property “Star Trek”.
  • “From a marketing perspective, we've got these built-in promotional platforms that are incredibly valuable,” Chopra said.
  • He pointed to the recent “Sonic the Hedgehog” movie as an example of an established brand that retains an instant appeal in movie theatres and, then, on streaming platforms.
  • “That audience will find that content. We don't have to go spend the tens of millions of dollars that you would if it's an entirely new piece of IP,” said Chopra.

The curious case of “Yellowstone”

  • Another example is “1883”, an exclusive series launched on the Paramount+ streaming platform in late 2021, and a spinoff of “Yellowstone”, a huge cable TV hit for Paramount.

  • Due to a licensing agreement, “Yellowstone” itself is exclusively available to stream in full on Peacock, a platform operated by NBCUniversal.

  • But this deal helped the show further build its viewership, according to Chopra, and thus develop an audience hungry for related content like “1883”.

  • “By the time we moved it over to Paramount+ as an exclusive,” Chopra said of the latter show, “it already had an audience that was going to follow it.”

Sourced from Seeking Alpha

Using anamorphic illusion to create full-motion 3D ads in OOH
23 May 2022
Using anamorphic illusion to create full-motion 3D ads in OOH
Imagery & art direction Digital outdoor & OOH Outdoor & out of home audiences
Using anamorphic illusion to create full-motion 3D ads in OOH
23 May 2022
Using anamorphic illusion to create full-motion 3D ads in OOH
Imagery & art direction Digital outdoor & OOH Outdoor & out of home audiences

As out-of-home (OOH) media reclaims its place on post-pandemic media plans, many advertisers are using new creative techniques and technologies to engage audiences with outdoor campaigns.

Full-motion 3D OOH

Media owners like Ocean Outdoor – which runs DeepScreen™ ads on the Landsec Piccadilly Lights in London – have developed digital signage which give the impression of three-dimensional video without requiring the viewer to use spectacles or any other wearable device.

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Speed read: Meta’s vision for the metaverse in three minutes
23 May 2022
Speed read: Meta’s vision for the metaverse in three minutes
Advertising regulation Data protection & privacy Metaverse
Speed read: Meta’s vision for the metaverse in three minutes
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23 May 2022
Speed read: Meta’s vision for the metaverse in three minutes
Advertising regulation Data protection & privacy Metaverse

We read Nick Clegg’s metaverse manifesto, so you don’t have to – Meta’s president of global affairs, and former UK deputy prime minister, has written a long and detailed essay/mission statement setting out the social media company’s vision for the metaverse with some early indications of the issues it sees coming down the track: here’s what you need to know.

Why it matters

For its next phase as a “metaverse company”, Meta wants to sketch out the principles, technical fundamentals and qualities it hopes an embodied internet will develop.

What he talks about: shared standards and protocols, possibilities and opportunities like in health and education, some thoughts on rules.

What he doesn’t talk about: in-depth discussions of privacy, how to launch a brand in the metaverse, anything about NFTs or Web3 (as understood as a blockchain-based internet). He also doesn’t say much about the economics of the metaverse, only that he expects it to trigger a deeper digital transformation. However, he suggests many jobs will be created servicing the metaverse.

The ideas:

What it is: “It’s the next generation of the internet — a more immersive, 3D experience”, Clegg writes. Its defining quality will be a feeling of presence, like you are right there with another person or in another place.”

Crucially, these identities remain fixed throughout the metaverse, understood as a “universal, virtual layer that everyone can experience on top of today’s physical world — one where you can have a consistent identity (or even set of identities) that people can recognize wherever they see you.”

Often, these experiences are described as VR, or perhaps even AR, but Clegg – and therefore Meta – is clear that “it stretches from using avatars or accessing metaverse spaces on your phone, through AR glasses that project computer-generated images onto the world around us, to mixed reality experiences that blend both physical and virtual environments.”

But if you’re looking for a neat list of elements to show clients or managers, these are the three key aspects defining the metaverse, per Clegg:

  • Ephemerality: “The metaverse will constitute a shift towards live, speech-based communication that will often feel as transient as face-to-face conversations.”
  • Embodiment: communicating through physicality and gesture. “This real-time, 3D synchronicity is a crucial difference with the way we interact in today’s internet.”
  • Immersion: the eventual experience of interpersonal interaction should “feel as if we are actually in a specific space with other people — shared environments where social interaction feels natural”.

Interoperability and the core of digital items

Without shared protocols (like HTML or even shared formats like the GIF image file) the metaverse will sputter as a collection of VR platforms and games; it needs to connect. But for that, you need agreement.

“There’s nothing inevitable about individual companies adopting industry-wide standards, but they will have a strong incentive to align on ways for consumers to take digital goods such as clothing for avatars from one platform to another.”

Clegg here borrows an idea that the VCs Matthew Ball and Jacob Navok sketched out in a now foundational essay: To aid platforms and technologies’ development – while also checking the rentier tendencies of the dominant platforms – they suggest an ecosystem of ‘interchange’ solutions “that interconnect, translate, and exchange information/users/assets across and between myriad different and competing platforms.”

This is vital to transferable digital items – critical to the idea of metaverse fashion that has so fascinated the industry. And no, he doesn’t mention NFTs. They will likely be much simpler, more “like GIF or JPEG image files in today’s internet.”

Rules and governance

Keen metaverse watchers will be aware of Meta’s introduction of a personal space boundary, having emerged as a problem. This points to the additional layers of complexity that a 3D internet platform supposes. As ever, it’s not about policing what is illegal, it’s what to do about bad-but-not-illegal behaviour.

Rules are more likely to be like the customs of a bar rather than the rules of a forum. “In fact, the immediacy of metaverse spaces makes it more likely that this sort of synchronous, ephemeral communication will be far more prevalent than the tangible, text-based communication that dominates much of today’s internet.”

Bars have responsibility, but in a metaverse so might the platform. Meta has partially prepared for this with features like a “rolling buffer” currently available for Meta Quest users in horizon worlds which holds onto audio data for a short period on the user’s device so that a record is kept that can evidence reports of abusive or harmful content.

A sense of the inevitable

“The metaverse is coming, one way or another”, Clegg concludes.

Sourced from Meta, Matthew Ball, WARC. 

- S.P.T

Brand in action: How Zomato delivers sustainability with food
23 May 2022
Brand in action: How Zomato delivers sustainability with food
India
Brand in action: How Zomato delivers sustainability with food
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23 May 2022
Brand in action: How Zomato delivers sustainability with food
India

Zomato is arguably India’s leading food delivery and dining and restaurant discovery service: head of branding Chandan Mendiratta, chief sustainability officer Anjalli Kumar, and chief people officer and co-founder Akriti Chopra speak to WARC about how sustainable and responsible marketing found a key place in its initiatives.

Key insights

  • Zomato prioritises both social and environmental sustainability to do right by its stakeholders.
  • It believes that becoming a sustainable company is a necessity if a business has to thrive in the long run.
  • Viewing sustainability as a “campaign” undermines the intent, impact and future of the causes Zomato champions.

The big idea

Marketing can’t work independent of core business strategy and sustainability needs to be core to the business. If it doesn’t make business sense, it won’t make marketing sense.

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Measuring attention pays off for NBA
20 May 2022
Measuring attention pays off for NBA
Attention
Measuring attention pays off for NBA
20 May 2022
Measuring attention pays off for NBA
Attention

The National Basketball Association (NBA), the sports league, saw promising results from a campaign which tracked consumer attention and quickly adapted in response to its findings.

The background

  • The NBA worked with Adelaide, a New York-based measurement company, on the campaign.
  • More specifically, the initiative leveraged Adelaide’s “AU” metric to track attention across several channels.
  • Using this approach, the NBA could monitor performance and adapt its campaign on the fly.

The campaign

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Walmart sees diverse shopper response to inflation
20 May 2022
Walmart sees diverse shopper response to inflation
Money & finance Supermarkets & grocery stores United States
Walmart sees diverse shopper response to inflation
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20 May 2022
Walmart sees diverse shopper response to inflation
Money & finance Supermarkets & grocery stores United States

Walmart, the retailer, is seeing diverse reactions from US shoppers due to rising inflation, as some trade down on grocery items while others snap up big-ticket items like gaming consoles.

Why it matters

Consumers are not a monolith, and a spike in the cost of living will impact people in varied ways. Marketers should aim to understand how their particular target audience is behaving instead of relying on assumptions.

Walmart reports consumer “strength”

  • John Furner, president/CEO of Walmart US, discussed how consumers are responding to inflation in a quarterly earnings call.
  • “We do serve a wide range of customers and certainly have seen strength in the consumer,” he said.
  • And Walmart is performing well across income groups: “We've seen strong growth with higher-income consumers, middle income, and lower-income [shoppers],” Furner added.

Consumer behaviours are inconsistent

  • Walmart’s insights are sufficiently granular that it knows many shoppers are switching from, say, full gallons to half-gallons of milk.
  • The company observed consumer switching when in categories like dairy, deli, bacon and lunch meat, with private-label goods often benefitting.
  • “[In] categories like Deli, lunch meat, bacon, dairy, where we see customers trading from brands to private brands,” Furner said.
  • At the same time, higher-priced items like games consoles are enjoying growth. Warmer weather is also boosting demand for items like grills and patio furniture.
  • “We see both of those things happening at the same time. But, as we reported strong topline results, we see a wide range of consumer behaviour,” said Furner.

Price rollbacks are popular

  • The company has introduced 10,000 rollbacks, with a focus on seasonal and general merchandise categories.
  • As well as the inflationary environment, these price cuts reflect improved availability of inventory, the company noted.
  • “The store is excited about the rollbacks and the customers are responding,” Furner said.

The big idea

“Where we see the switching from brands to private brands, we'll continue to watch that for a group of customers, but we've got to all work harder to keep prices low for the American consumer.” – John Furner, president/CEO, Walmart US.

Sourced from Motley Fool

Advertising aims to normalise cycling
20 May 2022
Advertising aims to normalise cycling
Motorcycles, bikes United Kingdom
Advertising aims to normalise cycling
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20 May 2022
Advertising aims to normalise cycling
Motorcycles, bikes United Kingdom

Cycling, already having had a moment during the pandemic, has been given further impetus by a new Ford initiative and a UK campaign that aims to normalise the activity across age, sex and community.

Context 

When COVID lockdowns first struck, cycle stores remained open and rapidly sold out of stock as people invested in two wheels, partly to avoid the perceived dangers of public transport, partly to have an out-of-home exercise option. But as life has returned to normal, so too have ingrained transport habits.

Park the Car

The President of auto maker Ford Europe raised eyebrows recently when he announced his Park the Car initiative to encourage walking and cycling. Half of European car journeys are less than 5 km, he pointed out, and, especially in cities, can often be made by bike or on foot instead: that’s good for the environment (less emissions, fewer jams) and good for people’s health. 

If we can, you can

Ford’s effort happily coincides with a UK campaign that wants to get everyone on their bikes. As a session at Advertising Week Europe heard, a big deterrent to cycling is that many people in the UK simply feel it isn’t for them – the MAMIL image persists – and isn’t all that safe. 

A new ad from the Bike Is Best movement challenges those cultural perceptions, and, by showing a wide range of people in everyday cycling situations demonstrates that women, black people, older people, younger people – everyone – can cycle safely.

While the cycling industry doesn’t have a big advertising budget, it does see it as having an important role in helping inspire behavioural change. 

Key quote

“Enlightenment is coming – and it’s coming from organisations that have massive budgets, have done research and can see what's coming down the track” – Will Butler Adams, CEO, Brompton Bicycles.

US bill seeks break ups of Google, Meta
20 May 2022
US bill seeks break ups of Google, Meta
Advertising regulation United States
US bill seeks break ups of Google, Meta
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20 May 2022
US bill seeks break ups of Google, Meta
Advertising regulation United States

New legislation heading to Congress with bi-partisan support would, in its strongest form, break up some of the biggest ad companies, but even a watered-down bill would have global implications for the advertising industry, not least a requirement for greater transparency – here’s what you need to know.

What it means

As the body with ultimate jurisdiction over California-based Google, if the US Congress enacts the law, known as The Competition and Transparency in Digital Advertising Act, the change to the digital advertising landscape would be massive. It wouldn’t just hit Google but would also force Meta and perhaps even Amazon to divest some of their ad products.

While a breakup of major ad exchanges (and supply and demand side platforms if they are all owned by one company) is the headline, many more firms would be affected by the Act’s efforts to combat lack of transparency in the market by forcing the disclosure of performance and transaction data to clients.

For Google, this is difficult news. It’s not the only instance of political heat heading for the company – whose presence across the ad process is, as one Google employee put it, as “if Goldman or Citibank owned the NYSE” – as it faces allegations that it exploits its inherent advantage both in the US and in Europe.

For a detailed snapshot of platform dominance, the UK’s Competition and Markets Authority (CMA) undertook an in-depth study into the online ad market, which WARC covered here.

Deeper context

Predictable resistance from online ad lobby groups throws up one of the most interesting aspects of this kind of legislation: the fundamental reinterpretation of what competition rules are supposed to do when users (not customers) pay nothing for the services we understand as the internet.

This is the trouble. Google and Meta make a huge amount of money offering ad services to small businesses that wouldn’t have advertised in the first place, and therefore open up a huge amount of opportunity.

Meanwhile, the programmatic ad market is already hopelessly opaque and complicated – few are satisfied that the ecosystem is the best it can be. And yet few clients want to see more fragmentation and more complexity.

What the law proposes

The core of the legislation is to prohibit large ad companies ($20 billion or more in ad transactions) owning more than one part of the ecosystem, according to the press release announcing the legislation on the website of lead sponsor Sen. Mike Lee (R., UT). But it also takes aim at a deeper opacity in the market.

This would mean different rules for different sized firms.

Companies dealing with $20 billion of ad transactions:

  • Ad exchanges can’t own supply- or demand-side platforms.
  • Supply-side platforms can’t also own demand-side platforms, and vice versa.
  • Buyers and sellers of digital advertising cannot own a demand-side or supply-side platform.

Companies dealing with $5 billion of ad transactions:

  • Must act in the best interests of their customers.
  • Must provide transparency to their customers so that those customers can verify they are acting in their best interest.
  • If they operate on both sides of the market, companies must erect firewalls to prevent conflicts of interest.
  • Must provide fair access to all customers with respect to performance and information related to transactions, exchange processes, and functionality.

Enforcement would come from the Department of Justice, states’ attorneys general, and includes a provision for clients to sue directly for violations at both the $5 billion and $20 billion levels.

In response

“Breaking those tools would hurt publishers and advertisers, lower ad quality, and create new privacy risks. And at a time of heightened inflation, it would handicap small businesses looking for easy and effective ways to grow online”, a Google spokesperson argued to the Wall Street Journal.

“The real issue is low-quality data brokers who threaten Americans’ privacy and flood them with spammy ads”.

The IAB has also come out against the proposed legislation, arguing that “the market would lose the scale and precision the internet offers, ad costs would rise, and growth opportunities for brands and publishers would disappear. 

“Small businesses and content creators across the country wouldn’t exist without integrated technologies helping them to attract and retain customers.”

Sourced from Sen. Mike Lee, Wall Street Journal, WARC

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