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15 July 2022
Post-pandemic considerations for retailers
Retail industry (general)
Customer experience
Behavioural research
Some of the changes that were already underway before the COVID-19 pandemic struck have since “either accelerated or morphed”, says environmental psychologist Paco Underhill.
Why it matters
What made a good store in 2000 is not the same as what makes a good store in 2022 – and what’s changed there is a reflection of how we’ve evolved in the interim.
Takeaways
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