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25 November 2021
L’Oréal Indonesia prepares for an online future
E-commerce & mobile retailEvolution of retailOmnichannel retail
Much of the beauty market in Asia remains offline, as does most of the workforce, but companies need to transform and prepare for a radically different future after COVID-19, says L’Oréal Indonesia’s president.
Why it matters
The impact of COVID-19 will remain for a long time and while some players may eventually return to old ways, others will learn important lessons from the pandemic. But one thing seems certain: offline retailers must look online if they want to be successful.