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How brands can connect with APAC’s new luxury consumer
Luxury purchase behaviour
Customer experience
Asia (general region)
Asia’s booming middle class is changing the definition of the luxury consumer, who seeks quiet luxury, uniqueness and a personalised experience.
To remain relevant, brands need to respond to the new, young luxe consumer in a number of ways.
Why it matters
A new generation of luxury consumers is emerging from the Gen Z and millennial set to demand uniqueness. Brands have to change the way they engage by offering a consistent brand image, personalised touch and a distinctive consumer journey experience.
Takeaways
- Brand purpose is important to younger luxury consumers, with many driving the growth of ESG investing.
- Consumers are demanding diversity, equity and inclusion, and brands should make luxury more diverse to attract younger Asian consumers.
- Tap into the desire for uniqueness, not exclusivity; be a part of “high-low” luxury curations and rethink brand story to create impact.
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