When a regular piece of qualitative research for Domino’s in Australia heard the brand likened to a “weird uncle”, it was time to take action to ensure continued success.

Why it matters

Longitudinal research helps brands track consumer perceptions over time, which is important if they are not to become complacent and rely on past successes, a danger for Domino’s as a first mover in the food e-commerce space. As the external environment changes, consumers’ views change, and brands need to respond accordingly.

What happened

For Domino’s this meant modernising the website and app to deliver a better user experience....