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Double down on digital CX in post-COVID acquisition
26 October 2021
Double down on digital CX in post-COVID acquisition
Agility E-commerce & mobile retail Customer experience

The digital acceleration caused by COVID-19 requires brands to double down on digital experience to boost customer acquisition, according to Simon Cox, VP – Strategy at experience agency Huge.

Why it matters

Once availability is no longer a concern due to COVID, brands will see high levels of competition return, and will need to focus on customer acquisition.

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