At a business level, the main story of the pandemic has accelerated the adoption of digital services, not least in retail. What, for some firms, was initially a reactionary measure to get through the jolts of lockdown has now solidified into a necessity as the winter months stretch out ahead of us with a vaccine too far away to bet on. However, the shift has led to a reappraisal of what a business must be able to do in order to survive, and these qualities are not just about warehouse and delivery capacity.
During a recent webinar as part of...