Rightmove: Making the right moves on digital customer experience

Anna Hamill

Rightmove, the online real estate search portal, is upgrading its digital customer experience to be present at every part of the house hunting journey.

Rightmove, the UK real estate search engine, is moving toward end-to-end services to help renters and buyers on their journey to find a home.

While the property market was hit by the initial stages of the COVID-19 pandemic, the UK government’s freeze on stamp duty put a fire under the housing market with eager buyers saving up more money in lockdown and looking to save on taxes by moving quickly.

In mid 2021, the UK housing market is continuing its upward trend, especially in the lucrative ‘green belt’ areas outside major cities as buyers flock to find more space. Rightmove...

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