VIASAT: Zero Waste
Executive summary
Product Description:
Viasat is a television provider, through cable or satellite.
Objective of the Campaign:
As in any business, the Viasat Customer Service employee's job is to keep customers happy, and help out with virtually any issue they might have in relation to the product. A substantial financial down-side to this, is the operator's inclination to hand out discounts at 50%, and even 100%, on subscriptions and television hardware. It keeps customers generally happy, but literally at a price, with Viasat spending tens of millions of Euro's a year (actual sum confidential). Our task was...