Point of view: Is efficiency effective?
In October 2016, Miles Young, former global CEO of Ogilvy, lamented the state of planning in advertising agencies. He said it required a 'total relaunch' because it had lost its focus on effectiveness, acting only as creative catalyst. He quoted a global CMO who said this was her biggest requirement, providing the business case necessary "to re-establish our relationship with chief executives".
The conversation about marketing effectiveness has never gone away but has never been so loud, thanks to the increased complexity of the landscape, and, more recently, concerns about...