Synopsis
The unseen side of accessibility
Customers with invisible disabilities and conditions find real difficulty getting priority seats:
'I am 28 and have recently been diagnosed with terminal cancer. I'm often very tired and would love to be offered a seat or help with bags or even just to prevent people tutting at me when I'm walking slowly if they can see I have a badge on'.
This issue is similar to that faced by pregnant women. Every year 200,000 Baby on Board badges are requested. This initiative was a simple and innovative idea to improve travel because people found...