There are two different approaches to business, writes Rory Sutherland, and one of them will pay off in the longer term.
What do the following things have in common?
- The fact that large, normally carnivorous fish desist from eating cleaner fish, such as wrasse.
- Those posh rope-handled carrier bags you get when you spend an appreciable amount of money on women's clothes or cosmetics.
- The free extra scoop of fries you get at Five Guys.
- Spending a fortune on a wedding.
- A hotel waiving your modest minibar charges.
- The marble and oak lavishly used in nineteenth century bank branches.
- That...