Rethink customer focus
Judie Lannon
That we live in changing times is such a truism, not to say cliché, that one is embarrassed to write the phrase. But there comes a point when a range of changes add up to what could be called a new paradigm.
The lead article in this issue, by Andrew Curry, takes a helicopter view of the business environment, identifying economic, technical and social value features – six pillars that form the framework for business in the 21st century. The significance of these pillars is that in a digitally enabled world, people behave differently and...