The Impact of SMS Advertising on Members of a Virtual Community

This empirical research brings interesting insights concerning mobile commerce. Our objective is to determine the influence of language (conventional language versus short message service (SMS) language) and spokeperson on the effectiveness of SMS advertising.

The Impact of SMS Advertising on Members of a Virtual Community

Jacques Nantel and Yasha SekhavatHEC Montréal

INTRODUCTION

The proliferation of short message service (SMS) applications has made this technology an important marketing tool. In their article concerning mobile consumers, Nohria and Leestma (2001) point to enormous opportunities for m-commerce and recommend that companies should assimilate mobile consumer behavior to offer “ubiquity solutions.” The principal users of SMS are adolescents that belong to the “txt generation,” a term introduced by Rheingold (2002). This generation is enamored with new technologies, which they easily appropriate and integrate into their...

Not a subscriber?

Schedule your live demo with our team today

WARC helps you to plan, create and deliver more effective marketing

  • Prove your case and back-up your idea

  • Get expert guidance on strategic challenges

  • Tackle current and emerging marketing themes

We’re long-term subscribers to WARC and it’s a tool we use extensively. We use it to source case studies and best practice for the purposes of internal training, as well as for putting persuasive cases to clients. In compiling a recent case for long-term, sustained investment in brand, we were able to support key marketing principles with numerous case studies sourced from WARC. It helped bring what could have been a relatively dry deck to life with recognisable brand successes from across a broad number of categories. It’s incredibly efficient to have such a wealth of insight in one place.

Insights Team
Bray Leino

You’re in good company

We work with 80% of Forbes' most valuable brands* and 80% of the world's top top-of-the-class agencies.

* Top 10 brands