Customer Empowerment in the Digital Age
Oguz Ali Acar
School of Business and Management, King's College London
Stefano Puntoni
Rotterdam School of Management, Erasmus University
Editors' Note
The “Speakers Box” attempts to bridge the gap between the length of time it takes to produce rigorous work that satisfies journals such as ours, and the rapidity of change within practice. In the material that follows, two leading academics — Oguz Ali Acar, a colleague who...