Itaú: Retirement delivery

Itaú, a financial services company, created a revolutionary pension system in Argentina during the coronavirus pandemic to help retirees get their pensions at home rather than waiting in line at the bank.

Summary

Itaú always seeks to create real solutions to people's problems. Faced with the social and health crisis unleashed by the pandemic, more than ever, we had to honor this commitment. This is how Pensions Delivery was born, motivated by a genuine need: to help the more than 25,000 retired clients of Itaú to avoid exposing themselves to contagion. The action had a great acceptance and there were record calls to receive information and request the service. With lower investment than previous campaigns, the satisfaction index (NPS) of those who received the service was 88/100, tripling the average in the...

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