The pride of Yorkshire: how Plusnet's adverts transformed its fortunes, against ever-increasing odds

This case study shows how Plusnet, a broadband service provider, used a brand building campaign to set itself apart in a cut-throat, competitive UK market.

The pride of Yorkshire: how Plusnet's adverts transformed its fortunes, against ever-increasing odds

Principal authors: Emma Lodge and Alex Steer, Maxus; Matt Sadler, KarmaramaContributing authors: Chris Cotterill, Plusnet; Georgia Protopapa, Maxus

Overview

This paper charts over five years in the life of Plusnet, the Yorkshire-based broadband provider, from the development of its first ever national advertising in 2010, to its most integrated and innovative marketing campaign ever in 2015.

It's the story of a local brand come good – a niche player that suddenly found itself in the big leagues, competing against some of the UK's biggest...

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