Summary
Opportunistic insurance fraud occurs when otherwise law-abiding citizens submit false or exaggerated information during insurance application or claim processes to get a better deal for themselves. Estimated to cost the industry up to £1B a year in the UK alone, the Government-established Insurance Fraud Taskforce flagged behavioural economics as a potential research avenue in the fight against this largely undetectable crime. As part of a working group led by the Insurance Fraud Bureau (IFB), Dectech devised a range of theory-backed behavioural interventions and tested their effectiveness in a series of randomised control trials (RCTs). With this Behaviourlab®approach,...