Giving voice to the voiceless: Conducting research with the disempowered through AI-powered voice survey technology

Violet Lazarevic, Anne-Marie Moir and Jonathan Prosser

Telstra, a telecommunications and technology company, investigated AI-powered voice surveys as an alternative survey format for commercial research in Australia, particularly in terms of capturing a more inclusive spectrum of respondents including disempowered members of society.

Summary

This paper looks at AI-powered voice surveys as an alternative survey format for commercial research. Specifically, the paper is looking at whether this type of alternative format can be more effective at capturing a broader more inclusive spectrum of respondents, including disempowered members of society. To explore the effectiveness of the voice survey format, this research was conducted in an experimental two-by-two design, with the traditional online survey as the comparison. This paper documents the challenges of utilising an AI-powered voice survey for research and determines what some of the benefits are of this alternative survey format.

Introduction

Telstra...

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