Lessons for brands in a post–truth 'me world'
We live in an age of "angry politics", a time of industrial decline, austerity and shifting social demography. The UK's referendum on whether to remain in the EU or leave revealed a divided nation, with people being labelled as either racist or unpatriotic depending on which side they were on. A similar pattern unfolded in the US during the 2016 presidential election campaign.
Brands can't ignore this mood, said Deborah Mattinson, founding director at BritainThinks. Speaking at MRS Customers Exposed, a London event organised in October 2016 by the Market...