KFC has endured some tricky moments in the UK in recent times, not least in 2018, when the fast food brand’s distribution network failed, forcing restaurants to close. For the company’s marketing team, however, aside from this occasional spot of crisis management, the primary focus has been on tackling more stubborn brand perception concerns.
The brand is well-established in the country: it has opened over 950 restaurants since arriving half a century ago and employs 28,000 people. Yet, despite near-universal recognition, a few years ago the brand found itself in a “quite a troubled trading environment”, according...